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The Somatic Project – Privacy Policy

This Privacy Policy explains how The Somatic Project (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you visit our website, join our email list, purchase a product, or enrol in a programme such as Somatic Self Healing (“the Services”).

1. Who We Are

We are the data controller responsible for your personal information.

If you have questions about this policy or how we use your information, please contact: [email protected]

2. What Information We Collect

Depending on how you interact with us, we may collect:

  • Identity & contact information: name, email address, billing address, phone number (if provided).

  • Account & purchase information: login details (via our platform), products purchased, payment plan status, invoices/receipts.

  • Programme participation information: course progress, quiz answers (if used), worksheets you submit (if any), and any messages you send to us or post within the Programme environment.

  • Communications: emails or messages you send to us, and our responses.

  • Technical information: IP address, device type, browser, pages visited, and cookies/analytics data.

3. How We Use Your Information

We use your information to:

  • Provide access to purchased products and programmes and deliver the Services.

  • Process payments and manage subscriptions or instalment plans.

  • Communicate with you about your account, purchases, and programme access.

  • Provide customer support and respond to enquiries.

  • Send marketing emails where you have opted in (you can unsubscribe at any time).

  • Improve our website, content, and user experience (including analytics and troubleshooting).

  • Keep our Services secure and prevent fraud or misuse.

4. Our Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases, depending on the activity:

  • Contract: where processing is necessary to provide the Services you have purchased or requested.

  • Legal obligation: where we must keep records for tax/accounting or other legal requirements.

  • Legitimate interests: to operate and improve our business (for example, service improvement, fraud prevention, and basic analytics), where these interests are not overridden by your rights.

  • Consent: where required, such as for email marketing to individuals and certain cookies/analytics. You can withdraw consent at any time.

5. Marketing Use of Programme Comments and Messages

We may occasionally use feedback, comments, or messages shared within Somatic Self Healing (or sent to us by email) to help explain the Programme, share outcomes, or improve our communications.

  • Where we use this in marketing, we will do so anonymised or using an alias (for example, “Somatic Self Healing participant”).

  • If a quote could reasonably identify you (for example, because it includes identifying details), we will seek your permission before using it.

  • You can request that we do not use your comments or messages in this way by emailing: [email protected]

6. Who We Share Your Information With

We only share your information with trusted providers where needed to run our Services, such as:

  • Platform provider: Kajabi (hosting, course delivery, forms, customer records, and analytics).

  • Payment processing: payment providers used at checkout (for example, card processor/PayPal), who process your payment information securely.

  • Email and communications tools: to send course emails and newsletters.

  • Analytics and website tools: to understand how the site is used and improve performance.

We do not sell your personal information.

7. International Transfers

Some of our service providers may process personal information outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place (for example, contractual safeguards) to protect your information.

8. How Long We Keep Your Information

We keep personal information only for as long as needed for the purposes described in this policy, including legal, accounting, or reporting requirements.

If you request deletion, we will delete or anonymise information where we can, unless we must keep certain records for legal reasons.

9. Your Rights

You have rights under UK GDPR in relation to your personal information, including the right to request access, correction, deletion, restriction, portability, and to object to certain processing. You also have the right to withdraw consent at any time where consent is the lawful basis.

To exercise your rights, email: [email protected]

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how we handle your information.

10. Cookies

We use cookies and similar technologies to operate the site and, where enabled, for analytics and marketing. You can control cookies through your browser settings and/or our cookie banner (where provided).

11. Security

We take reasonable technical and organisational steps to protect your personal information. However, no method of transmission or storage is completely secure.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will apply from the date it is published.